1. All customers are allowed a limited window of 14 days to request a refund after purchase. Any requests exceeding the provided day limit will be denied.
2. All customers are allowed a maximum of one lifetime return.
3. Bulk and bundle orders are not eligible for a return, only one single product (with the exception of the Rebirth Serum Pack).
4. In order to be be eligible for a refund you must send us a song you made using the contents from our pack so we can make sure you gave the product a fair shot. We state this on the main page of every product and in our policy.
This a mandatory requirement for any customer requesting a refund, and we state it on the main page of every product and in our policy.
In the event that you are unable to use the product to create this required song, such as not owning an up-to-date version of Serum or simply not owning the Serum VST at all, we will reimburse you 100% in store credit, so you can exchange your purchase for something else.
5. If we suspect abuse of any of our policies, we reserve the right to deny a return request.